Italian-speaking Remote Support Specialist (Greece, Relocation)

FH Collective Academy; Napoli; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Remote work

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote role within Greece, with relocation support and work from anywhere in Greece. You will train, earn a competitive €1,045 gross per month paid over 14 months, plus a performance bonus up to 15%, and benefit from a fully paid training program.

Languages required: Italian at C1/C2 and English at B2+. You will provide customer support in Italian by phone, email and chat, handle inquiries, troubleshoot, and document interactions to uphold quality.

Competenze

• Fluent Italian at C1/C2 level.
• English at B2+ for training.
• Strong communication and empathy.
• Experience with CRM tools.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

Communication skills

Problem-solving

Strumenti

CRM systems

Multi-app tools

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote role within Greece, with relocation support and work from anywhere in Greece. You will train, earn a competitive €1,045 gross per month paid over 14 months, plus a performance bonus up to 15%, and benefit from a fully paid training program.

Languages required: Italian at C1/C2 and English at B2+. You will provide customer support in Italian by phone, email and chat, handle inquiries, troubleshoot, and document interactions to uphold quality.