Italian Remote Support Agent — Greece Relocation

FH Collective Academy; Parma; Remoto; EUR 16.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Remote work

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with complete relocation support. You will work from anywhere in Greece, handling Italian language support and collaborating with an international team.

The role requires fluent Italian (C1/C2) and English (B2+) for training and internal communication. Compensation starts at €1,045 gross per month with 14 salaries, plus a performance bonus up to 15% and fully paid training from day one.

Competenze

• Fluent Italian (C1/C2) required.
• English (B2+) for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.
• Attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Willingness to rotate shifts.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English proficiency

Communication skills

Customer focus

Problem solving

CRM experience

Data entry accuracy

Remote work

Shift flexibility

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with complete relocation support. You will work from anywhere in Greece, handling Italian language support and collaborating with an international team.

The role requires fluent Italian (C1/C2) and English (B2+) for training and internal communication. Compensation starts at €1,045 gross per month with 14 salaries, plus a performance bonus up to 15% and fully paid training from day one.