Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Napoli; Hybrid; EUR 24,000 - 32,000; Full time

Job summary

United Talent Acquisition is seeking an Italian Content Review Specialist & Customer Support professional based in Portugal. The role combines customer support with content moderation for international projects, with a focus on Italian language expertise and adherence to platform policies.

The position offers on-site or remote-based work within Portugal, with potential weekend shifts and relocation support for eligible candidates. Porto or Lisbon offices are noted as locations.

Qualifications

• Italian fluency at C1+ level
• English proficiency at B2+ level
• Strong communication and interpersonal skills
• EU citizenship or valid residence/work permit in Portugal

Responsibilities

• Provide exceptional customer support via phone, email, or chat.
• Moderate user-generated content and ensure compliance with platform policies.
• Escalate complex cases to specialized teams as needed.
• Maintain content quality, objectivity, and safety across platforms.

Skills

Italian fluency

English fluency

Communication skills

Interpersonal skills

Job description

Italian Content Review Specialist & Customer Support | Based in Portugal

Naples, Metropolitan City of Naples, Italy

Job Openings Italian Content Review Specialist & Customer Support | Based in Portugal

About the job Italian Content Review Specialist & Customer Support | Based in Portugal

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We are hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You’ll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

• Customer Support:


• Respond to inquiries via phone, email, or chat


• Assist with troubleshooting and issue resolution


• Provide accurate product and service information


• Content Moderation:


• Review and evaluate user-generated content


• Enforce compliance with platform policies


• Escalate complex cases to specialized teams


• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)


• English proficiency (minimum B2)


• EU citizenship or valid residence/work permit in Portugal


• Strong communication and interpersonal skills


• Availability to work on-site in Porto


• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport


• Portuguese Residence Card


• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.