Italian-speaking customer support advisor

WW Talents; Verona; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Flight ticket and hotel accommodation

Job summary

WW Talents in Grecia propone una posizione di customer support completamente remota, con pacchetto di relocation completo.

Requisiti: italiano fluente (C1/C2) e inglese B2+, eccellenti doti comunicative e capacità di problem solving; uso di CRM e strumenti digitali.

L’offerta include stipendio lordo mensile di €1.045,14 mensilità, formazione pagata dal day one e bonus fino al 15% legato alle performance, con biglietto aereo e alloggio coperti.

Qualifications

• Italiano fluente a livello C1/C2.
• Inglese B2+ per training e comunicazione interna.
• Ottime capacità comunicative e orientamento al cliente.

Responsibilities

• Fornire supporto clienti in italiano via telefono, email e chat.
• Gestire richieste e account dei clienti.
• Risoluzione di problemi e fornire soluzioni efficaci.
• Assistere i clienti con prodotti, servizi e funzionalità della piattaforma.
• Documentare le interazioni e mantenere alti standard di qualità.
• Mantenere elevata soddisfazione del cliente.

Skills

Italiano fluente

Inglese B2+

Comunicazione

Problem solving

CRM

Strumenti digitali

Tools

CRM systems

Multiple applications

Job description

Luogo di lavoro: Verona
This is a fully remote role within Greece, with a full relocation package provided.Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece - 100% Remote / Work From Anywhere in Greece
WorkingSchedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+Compensation:€1,045 gross/month x 14 salaries +Performance bonus up to 15% subject to target achievement +Fully paid training from day one
Relocation Package:Flight ticket +2 weeks of hotel accommodation+Airport pickup +Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.