Italian-speaking customer support advisor

WW Talents; Syracuse; Remote; EUR 156,000 - 188,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus up to 15%

Job summary

WW Talents is seeking a customer support specialist fluent in Italian for a fully remote role based in Greece with relocation support.

You will handle inquiries via phone, email, and chat, work rotating shifts, and participate in paid training with a salary package and bonuses.

Qualifications

• Fluent Italian required at C1/C2 level.
• English proficiency at B2+ for training.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Problem-solving and troubleshooting abilities.
• Experience with CRM systems and multiple apps.
• Ability to work independently in a remote setting.
• Willingness to work rotating shifts.
• Ability to collaborate in a fast-paced, international team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

English communication

Customer support

Problem solving

Attention to detail

Remote work

Rotational shifts

CRM systems

Education

No formal education required

Tools

CRM systems

Job description

Luogo di lavoro: Syracuse
This is a fully remote role within Greece, with a full relocation package provided. Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece - 100% Remote / Work From Anywhere in Greece
Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Compensation:€1,045 gross/month x 14 salaries +Performance bonus up to 15% subject to target achievement +Fully paid training from day one
Relocation Package:Flight ticket +2 weeks of hotel accommodation+Airport pickup +Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.