Italian-speaking customer support advisor

WW Talents; Emilia-Romagna; Remote; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Fully remote role

Paid training

Job summary

WW Talents cerca un operatore di customer support che parli italiano per il mercato greco, completamente da remoto con supporto alla relocation. Offriamo formazione pagata, un pacchetto retributivo competitivo e un team internazionale.

Responsabilità: fornire supporto ai clienti in italiano via telefono, email e chat; gestire richieste e problemi; offrire soluzioni efficaci; assistere su prodotti e funzionalità della piattaforma; documentare le interazioni e mantenere alta la soddisfazione del

Qualifications

• Conoscenza fluente dell'italiano (C1/C2).
• Buona conoscenza dell'inglese (B2+).
• Ottime capacità comunicative e relazionali.
• Forte orientamento al cliente e alle soluzioni.

Responsibilities

• Fornire supporto al cliente in italiano via telefono, email e chat.
• Gestire richieste e account dei clienti.
• Risoluzione di problemi e individuazione di soluzioni efficaci.
• Assistere i clienti con prodotti, servizi e funzionalità della piattaforma.
• Documentare le interazioni e mantenere alti standard di qualità.

Skills

Italian (C1/C2)

English (B2+)

Tools

CRM systems

Job description

Luogo di lavoro: Parma

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details
Location: Greece - 100% Remote / Work From Anywhere in Greece
WorkingSchedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+Compensation:€1,045 gross/month x 14 salaries +Performance bonus up to 15% subject to target achievement +Fully paid training from day one
Relocation Package: Flight ticket +2 weeks of hotel accommodation+Airport pickup +Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team