Italian-speaking customer support agent - remote in greece - relocation support

WW Talents; Parma; Remote; EUR 156,000 - 180,000; Full time

Benefits offered by this job

Fully paid training

Remote work in Greece

Relocation support provided

Career development opportunities

Job summary

WorldWide Talents cerca un/una Customer Support Representative che parli italiano per fornire assistenza di alto livello in un contesto internazionale. Il ruolo è interamente remoto, con spazi di formazione pagata e possibilità di crescita professionale.

La posizione prevede retribuzione mensile in euro e bonus leggeri legati alla performance, con disponibilità a orari rotativi e ambientazione multilingue. È previsto supporto per relocazione all’occorrenza all’interno dell’UE.

Qualifications

• Italiano fluente a livello C1/C2.
• Inglese a livello B2+ per formazione e comunicazione interna.
• Esperienza in Customer Support è un plus.
• Ottime capacità comunicative e relazionali.
• Approccio orientato al cliente e empatia.
• Buona attenzione ai dettagli e data entry.
• Capacità di lavoro in remoto in modo autonomo.
• Disponibilità a turni rotativi.
• Capacità di lavorare in gruppo internazionale.

Responsibilities

• Fornire supporto in italiano tramite telefono, email e chat.
• Rispondere a richieste e risolvere problemi legati agli account.
• Assistere i clienti su piattaforme, prodotti e servizi.
• Troubleshooting e offrire soluzioni efficaci.
• Documentare accuratamente le interazioni nel CRM.
• Rispettare standard di qualità e produttività.
• Aiutare i clienti a comprendere funzioni disponibili.

Skills

Italiano fluente

Inglese B2+

Customer support

Job description

Luogo di lavoro: Parma

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Whether you already live in Greece or are considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative

Location: Greece - 100% Remote / Work From Anywhere in Greece

Schedule: 5 days per week, rotational shifts between 08:00-00:00

Languages: Italian C1/C2 + English B2+

Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,050 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment
• Career development opportunities

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required - full paid training is provided