Italian-Speaking Customer Expert – Premium Support

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is looking for a Customer Service Representative in Monza, Italy. The role involves delivering exceptional service, troubleshooting, and managing customer interactions. Candidates should have excellent Italian and English skills, and experience in a premium or luxury brand is preferred. This full-time position offers a competitive salary, relocation support, and professional growth opportunities.

Servizi

Complete relocation support to Greece

Competitive monthly salary

Health care benefits

Full training by certified instructors

Professional development opportunities

Free online Greek language courses

Great working environment

Competenze

• Previous experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up for customer satisfaction.
• Show empathy and professionalism in every interaction.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly.
• Consistently meet performance targets and quality standards.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Formazione

Bachelor’s degree

Descrizione del lavoro

A leading recruitment agency is looking for a Customer Service Representative in Monza, Italy. The role involves delivering exceptional service, troubleshooting, and managing customer interactions. Candidates should have excellent Italian and English skills, and experience in a premium or luxury brand is preferred. This full-time position offers a competitive salary, relocation support, and professional growth opportunities.