Italian-Speaking Customer Care Specialist – Premium Support

EU Best Jobs; Bologna; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative in Bologna, Italy. You will deliver exceptional customer service and troubleshoot issues while managing customer interactions with empathy and professionalism. Candidates should have excellent Italian and good English skills, along with previous experience in a premium customer service environment. The role offers relocation support, competitive salary, healthcare benefits, and professional development opportunities.

Servizi

Relocation support

Competitive monthly salary

Health care benefits

Full training

Professional growth opportunities

Free online Greek language courses

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary.
• Show empathy and professionalism.
• Manage customers and support them.
• Collaborate with internal teams.
• Consistently meet performance targets.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Strumenti

CRM systems familiarity

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative in Bologna, Italy. You will deliver exceptional customer service and troubleshoot issues while managing customer interactions with empathy and professionalism. Candidates should have excellent Italian and good English skills, along with previous experience in a premium customer service environment. The role offers relocation support, competitive salary, healthcare benefits, and professional development opportunities.