Italian Speaking Airline Support Agent - Relocation Growth

CBTALENTS; Verona; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

KPI bonus €2,500 annually

Language allowance €3,000 annually

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

In-house canteen

Job summary

CBTALENTS is seeking an Italian-speaking Airline Support Agent to join its Malta-based team. You will handle inquiries via phone, social media, chat, and email, delivering responsive service and professional support to travelers. A relocation bonus and clear career growth path accompany this full-time on-site role.

The ideal candidate is fluent in Italian with strong English, has customer care experience, and is flexible to work a rotating schedule. ECDL certification is a plus.

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Experience in customer care or call center is essential.
• Strong communication and listening skills are required.

Responsibilities

• Assist customers with a wide range of airline-related queries across multiple channels.
• Provide effective solutions and support via phone, social media, chat, and emails.
• Maintain high levels of customer satisfaction and professionalism.

Skills

Italian language

English language

Customer service

Multichannel support

Education

ECDL certificate

Job description

CBTALENTS is seeking an Italian-speaking Airline Support Agent to join its Malta-based team. You will handle inquiries via phone, social media, chat, and email, delivering responsive service and professional support to travelers. A relocation bonus and clear career growth path accompany this full-time on-site role.

The ideal candidate is fluent in Italian with strong English, has customer care experience, and is flexible to work a rotating schedule. ECDL certification is a plus.