Italian Airline Support Pro - Relocation Bonus & Growth

CBTALENTS; Milano; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

KPI bonus up to €2,500 annually

Language allowance of €3,000 annually

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

In-house canteen

Job summary

CBTALENTS is seeking an Italian-speaking Airline Support Agent to assist customers with airline-related queries across phone, social media, chat, and email. You will deliver solutions with a strong focus on customer satisfaction on a full-time, on-site basis in Malta.

The ideal candidate is fluent in Italian and English, has excellent communication skills, and prior customer-care experience. ECDL certification is preferred; rotating schedules may apply, and employees receive career-growth

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; ECDL certificate preferred.

Responsibilities

• Assist customers with a wide range of airline-related queries across multiple channels (phone, social, chat, email).
• Provide solutions and support ensuring high levels of customer satisfaction and professionalism.
• Maintain accurate records and help resolve issues promptly.

Skills

Native Italian

English proficiency

Excellent communication

Customer care experience

ECDL certificate preferred

Education

ECDL certificate (preferred)

Job description

CBTALENTS is seeking an Italian-speaking Airline Support Agent to assist customers with airline-related queries across phone, social media, chat, and email. You will deliver solutions with a strong focus on customer satisfaction on a full-time, on-site basis in Malta.

The ideal candidate is fluent in Italian and English, has excellent communication skills, and prior customer-care experience. ECDL certification is preferred; rotating schedules may apply, and employees receive career-growth