Italian-Speaking Airline Support Agent | Growth & Perks

CBTALENTS; Capri; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

In-house canteen

KPI bonus up to €2,500 annually

Language allowance €3,000 annually

Job summary

CBTALENTS is seeking an Italian-speaking Airline Support Agent to assist customers with airline queries from a Malta onsite location. You'll handle communications across phone, social media, chat, and email with a focus on exceptional service.

The role requires native Italian and fluent English, strong communication skills, and prior customer care experience. A rotating schedule is expected; ECDL is a plus. Enjoy relocation bonuses, career growth, and team events.

Qualifications

• Native-level fluency in Italian and English proficiency.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• ECDL certificate preferred.

Responsibilities

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support across multiple channels (phone, social media, chat, email).
• Ensure high levels of customer satisfaction and professionalism.

Skills

Italian fluency

English proficiency

Communication skills

Customer care experience

Computer literacy

ECDL certificate

Rotating schedule flexibility

Job description

CBTALENTS is seeking an Italian-speaking Airline Support Agent to assist customers with airline queries from a Malta onsite location. You'll handle communications across phone, social media, chat, and email with a focus on exceptional service.

The role requires native Italian and fluent English, strong communication skills, and prior customer care experience. A rotating schedule is expected; ECDL is a plus. Enjoy relocation bonuses, career growth, and team events.