Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation

Cross Border Talents; Roma; Sur place; EUR 11 000 - 16 000; Plein temps

Avantages offerts par ce poste

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Résumé du poste

Cross Border Talents in Lisbon is seeking Italian-speaking customer care agents for a 12-month contract, with full-time hours and rotating shifts. You will handle social media queries, deliver accurate information, and resolve issues while maintaining a customer-first approach. Eligible to work in Portugal, relocation support provided, and free Portuguese language classes offered.

Qualifications

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Customer-focused mindset with a proactive attitude.
• Able to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Responsabilités

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Connaissances

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Communication

Problem solving

Interpersonal skills

Customer-focused mindset

Fast-paced digital environment

Basic computer skills

Description du poste

About the Role

We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You'll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You'll Do

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1,366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1,040.68/month
• Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you're fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you've been waiting for.