Italian Social Media Pro in Lisbon — Customer Experience

Cross Border Talents; Napoli; Presencial; EUR 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12-month contract

40 hours/week

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Full training and career development

Relocation support

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a Social Media Advisor to engage customers on social platforms and deliver outstanding support. The role requires fluent Italian and good English, with full training and career development opportunities.

The position is a 12-month contract, 40 hours per week, with rotating shifts, relocation support, and health insurance. English proficiency and basic IT skills are essential for daily communication and problem-solving.

Formación

• Fluent Italian, spoken and written.
• English B1/B2 proficiency.
• Typing speed 20+ words per minute.
• Excellent communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsabilidades

• Respond to customers through social media and digital platforms.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Conocimientos

Fluent Italian

English B1/B2

Typing speed 20+ wpm

Strong communication

Problem-solving skills

Customer-focused

Basic computer knowledge

Social media knowledge

Herramientas

Social media platforms

Descripción del empleo

Cross Border Talents in Lisbon is seeking a Social Media Advisor to engage customers on social platforms and deliver outstanding support. The role requires fluent Italian and good English, with full training and career development opportunities.

The position is a 12-month contract, 40 hours per week, with rotating shifts, relocation support, and health insurance. English proficiency and basic IT skills are essential for daily communication and problem-solving.