Italian Social Media Support Specialist in Lisbon

Cross Border Talents; Trieste/Trst; On-site; EUR 12,488 - 16,394; Full time

Benefits offered by this job

Flight ticket reimbursement

Private health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking Italian-speaking professionals to join our Social Media Customer Support team in Lisbon. You will assist customers via social media and digital channels, providing timely solutions and maintaining an excellent customer experience.

The role includes full training and onboarding in Lisbon, with relocation assistance. A 12-month renewable contract offers a 40-hour workweek with rotating shifts and flight ticket reimbursement plus private health insurance.

Qualifications

• Fluent Italian (spoken and written).
• English level B1/B2 or higher.
• Typing speed of at least 20 words per minute.
• Strong communication and problem-solving abilities.
• Customer-focused attitude with the ability to work in a dynamic environment.
• Basic computer skills and familiarity with social media platforms.

Responsibilities

• Respond to customer questions via social media and online communication channels.
• Provide accurate information and resolve customer issues efficiently.
• Manage complaints and elevate complex cases when required.
• Communicate professionally, empathetically, and in line with quality standards.
• Follow company policies while achieving individual performance goals.

Skills

Fluent Italian

English B1/B2+

Typing 20 wpm

Strong communication

Problem-solving

Customer-focused

Social media familiarity

Job description

Cross Border Talents is seeking Italian-speaking professionals to join our Social Media Customer Support team in Lisbon. You will assist customers via social media and digital channels, providing timely solutions and maintaining an excellent customer experience.

The role includes full training and onboarding in Lisbon, with relocation assistance. A 12-month renewable contract offers a 40-hour workweek with rotating shifts and flight ticket reimbursement plus private health insurance.