Italian Remote Customer Support Specialist (Greece)

Bachecalavoro; Catania; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Performance bonus up to 15%

Job summary

Bachecalavoro seeks a remote Italian-speaking customer support specialist to handle inquiries via phone, email, and chat from Greece. This role includes full relocation support, paid training from day one, and a competitive compensation package with rotation shifts.

Candidates should be fluent in Italian (C1/C2) and English (B2+), with strong communication and problem-solving abilities and experience using CRM systems in a fast-paced, international team.

Qualifications

• Fluent Italian at C1/C2 level.
• English at B2+ level for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Ability to work independently in a remote environment.
• Flexible with rotational shifts.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian language

English language

CRM familiarity

Customer service

Communication skills

Problem solving

Tools

CRM systems

Multiple applications

Job description

Bachecalavoro seeks a remote Italian-speaking customer support specialist to handle inquiries via phone, email, and chat from Greece. This role includes full relocation support, paid training from day one, and a competitive compensation package with rotation shifts.

Candidates should be fluent in Italian (C1/C2) and English (B2+), with strong communication and problem-solving abilities and experience using CRM systems in a fast-paced, international team.