Italian-Speaking Remote Support Agent (Greece Relocation)

Bachecalavoro; Siena; Remote; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Fully paid training

Relocation package

Job summary

Bachecalavoro is seeking a customer support specialist for a fully remote role based in Greece with relocation support. The role requires fluent Italian (C1/C2) and English (B2+), and offers paid training, a competitive salary package, and a full relocation package.

You will handle Italian customer inquiries via phone, email, and chat, document interactions, and help customers with products and platform features while maintaining quality standards.

Qualifications

• Fluent Italian - C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian fluency

English proficiency

Communication skills

Customer-focused

Problem solving

CRM systems

Tools

CRM systems

Multi-app usage

Job description

Bachecalavoro is seeking a customer support specialist for a fully remote role based in Greece with relocation support. The role requires fluent Italian (C1/C2) and English (B2+), and offers paid training, a competitive salary package, and a full relocation package.

You will handle Italian customer inquiries via phone, email, and chat, document interactions, and help customers with products and platform features while maintaining quality standards.