Remote Italian Customer Support Specialist (Greece)

Bachecalavoro; Firenze; Remote; EUR 15,000 - 20,000; Full time

Job summary

Bachecalavoro is seeking a fully remote Italian-speaking customer support specialist to work from anywhere in Greece. The role provides full relocation support, paid training, and a competitive salary package.

You will assist customers in Italian via phone, email, and chat, resolve inquiries, and document interactions in our CRM. Shift rotation 08:00–00:00, 14 monthly salaries, and a performance bonus up to 15% are part of the package.

Qualifications

• Fluent Italian at C1/C2 level.
• English at B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experience with CRM systems and multiple applications.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian language proficiency (C1/C2)

English language proficiency (B2+)

Customer service skills

Communication skills

Problem-solving

Job description

Bachecalavoro is seeking a fully remote Italian-speaking customer support specialist to work from anywhere in Greece. The role provides full relocation support, paid training, and a competitive salary package.

You will assist customers in Italian via phone, email, and chat, resolve inquiries, and document interactions in our CRM. Shift rotation 08:00–00:00, 14 monthly salaries, and a performance bonus up to 15% are part of the package.