Italian Customer Support Specialist

Cross Border Talents; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an experienced Customer Support Specialist to provide top-tier tech support for domestic appliance brands. This position is based in Lisbon and requires C2 proficiency in Italian. The role includes various responsibilities such as diagnosing client issues and cross-selling. The company offers welcome bonuses and health insurance, making it an attractive opportunity for qualified candidates.

Servizi

Welcome Bonus of 2000

Performance Bonus

Complexity Bonus

Health Insurance

Relocation Assistance

Competenze

• Proven experience in customer support roles.
• Ability to diagnose and escalate technical issues.
• Strong communication skills, both verbal and written.

Mansioni

• Provide technical support via phone and email.
• Conduct diagnostics of client issues.
• Communicate product information and handle minor repairs.

Conoscenze

C2 proficiency in Italian

Tech support experience

Cross-selling skills

Strumenti

CRM software

Diagnostic software

Communication tools

Descrizione del lavoro

Rome, Metropolitan City of Rome Capital, Italy

About the job Italian Customer Support Specialist

Customer Support Specialist - Small Appliances Group

Location: Oriente, Lisbon

Start Date: July 24, 2024

Work Schedule:5 days a week, 8 hours a day

- Relocation Assistance:

• - Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract
• - Apartment Room with rent of 280 for 12 months (deducted from the payslip)

Contract Duration:1 year

Job Description:

- Provide top-tier tech support to clients post-sales for various domestic appliance brands.

- Act as the primary point of contact for customer tech support via phone and email.

- Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.

- Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.

- Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.

- Utilize three different software programs during the support process.

- Cross-selling skills are advantageous.

Compensation:

- Performance Bonus

- Complexity Bonus

- Health Insurance

If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of 2000**. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.

Apply now with your updated CV to be considered for this exciting opportunity.