Italian Banking Support Specialist – Lisbon

Cross Border Talents; Firenze; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Accommodation option

Portuguese language classes

Job summary

Cross Border Talents is seeking Italian-speaking Banking & Financial Services specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries by phone, email and chat with a focus on first-contact resolution.

Working in a full-time role (40 hours per week) on a rotating shift, you will support banking transactions, fraud cases, disputes and chargebacks while helping customers with empathy and diligence.

Qualifications

• Fluent Italian and good English communication are required.
• Customer-focused approach with empathy and good problem-solving skills.
• Experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage cases from start to finish, including complex requests.
• Provide support for banking transactions, fraud-related cases, disputes and chargebacks.

Skills

Fluent Italian

English

Banking experience

Customer focus

Empathy

Attention to detail

Independent worker

Team collaboration

Flexibility

Job description

Cross Border Talents is seeking Italian-speaking Banking & Financial Services specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries by phone, email and chat with a focus on first-contact resolution.

Working in a full-time role (40 hours per week) on a rotating shift, you will support banking transactions, fraud cases, disputes and chargebacks while helping customers with empathy and diligence.