Italian Banking Support Specialist in Lisbon

Cross Border Talents; Parma; On-site; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Comprehensive health insurance

Free Portuguese language classes

Flight ticket reimbursement

Company accommodation option

Job summary

Cross Border Talents is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering high-quality service.

You must be eligible to work in Portugal. The role offers a 12-month contract, full-time hours, flight reimbursement, health insurance and free Portuguese language classes; accommodation may be available.

Qualifications

• Fluent Italian and good English communication.
• Experience in banking, financial services or customer service is an advantage.
• Ability to work independently and in a team, with attention to detail.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers, adapting approach as needed.
• Follow established procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

English communication

Customer focus

Team collaboration

Job description

Cross Border Talents is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering high-quality service.

You must be eligible to work in Portugal. The role offers a 12-month contract, full-time hours, flight reimbursement, health insurance and free Portuguese language classes; accommodation may be available.