Italian Banking Support Specialist — Lisbon

Cross Border Talents; Bari; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Company accommodation

Free Portuguese language classes

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries by phone, email and chat and ensuring first-contact resolution.

You will work full time on a rotating schedule, with a 12-month contract and a comprehensive benefits package including health insurance, flight reimbursement, and company accommodation.

Qualifications

• Fluent Italian and good English communication skills.
• Strong communication with a customer-focused approach.
• Confidence in handling complex situations and decision-making.
• Ability to work independently and in a team.
• Strong attention to detail and risk-awareness.
• Willingness to learn new systems, tools and processes.
• Previous experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as required.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to improve processes and support.
• Adapt quickly to changing customer and business needs.

Job description

Cross Border Talents in Lisbon, Portugal, is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries by phone, email and chat and ensuring first-contact resolution.

You will work full time on a rotating schedule, with a 12-month contract and a comprehensive benefits package including health insurance, flight reimbursement, and company accommodation.