Italian Banking Support Specialist - Lisbon

Cross Border Talents; Catania; Sur place; EUR 142 000 - 186 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option

Résumé du poste

Cross Border Talents is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat.

This full-time role requires that you are eligible to work in Portugal and able to work in Lisbon. The role offers a 12-month initial contract with potential renewal and includes base salaries with accommodation options, plus health insurance and

Qualifications

• Fluent Italian and good English communication are required.
• Strong customer-service orientation and empathetic approach.
• Ability to work independently while collaborating with a team.

Responsabilités

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Connaissances

Fluent Italian

English communication

Customer service

Empathy

Team collaboration

Attention to detail

Adaptability

Decision making

Description du poste

Cross Border Talents is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat.

This full-time role requires that you are eligible to work in Portugal and able to work in Lisbon. The role offers a 12-month initial contract with potential renewal and includes base salaries with accommodation options, plus health insurance and