Information Technology Specialist

Sharp Brains; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A technology services company is seeking an IT Desktop Support Technician in Rome. You will provide technical assistance for hardware and software issues, manage user accounts, and ensure the smooth operation of IT equipment. Ideal candidates will have a degree in IT or Computer Science and 1-3 years of support experience. Strong communication skills and a customer-oriented mindset are essential.

Competenze

• 1-3 years of experience in desktop or technical support roles.
• Proficient with troubleshooting hardware and software issues.
• Ability to manage user accounts and access rights.

Mansioni

• Provide first and second-level technical support for various issues.
• Document incidents, solutions, and knowledge articles for reference.
• Assist in IT projects such as rollouts, upgrades, and migrations.

Conoscenze

Technical support

Customer service

Windows 10 / 11

Microsoft Office 365

Active Directory

Basic networking

Formazione

Bachelor's degree in IT or Computer Science

Strumenti

SCCM

ServiceNow

Descrizione del lavoro

Job Summary

We are seeking a skilled and customer-focused IT Desktop Support Technician to provide technical assistance and support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, maintaining IT equipment, and ensuring smooth day-to-day operation of desktops, laptops, and other IT systems.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and networking issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Set up and manage user accounts, email, and access rights in Active Directory and Microsoft 365.
• Respond to support tickets, phone calls, and in-person requests in a timely and professional manner.
• Troubleshoot issues related to Windows OS, Office applications, VPN, and common business applications.
• Ensure antivirus, patches, and updates are applied regularly to systems.
• Document incidents, solutions, and knowledge articles for future reference.
• Assist in setting up and maintaining conference room equipment, including video conferencing systems.
• Participate in IT projects such as rollouts, upgrades, and migrations.
• Maintain inventory of IT equipment and software licenses.
• Follow IT policies and procedures, including cybersecurity best practices.

Education & Experience

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in desktop or technical support roles.

Technical Skills

• Proficient with Windows 10 / 11, Microsoft Office 365, and basic networking.
• Experience with Active Directory, Outlook, Teams, and remote desktop tools.
• Knowledge of imaging and deployment tools (SCCM, MDT, or similar).
• Understanding of ITIL practices is a plus.
• Familiarity with Mac OS, mobile devices (iOS / Android), and ticketing systems (ServiceNow, Jira, etc.) is an advantage.

Soft Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to prioritize tasks and work independently or as part of a team.
• Customer-oriented mindset with attention to detail.

Preferred Certifications (not mandatory)

• CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation certification.