Information Technology Support Specialist

North Sails Apparel; Bardi; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

North Sails Apparel cerca un IT Support Specialist per fornire supporto di 1ª e 2ª linea a uffici e team retail a Milano. Si occuperà di dispositivi, reti, POS e assistenza tecnica locale.

La figura gestirà ticket, asset, accessi e interventi in negozi, con disponibilità a viaggiare. Richieste: conoscenze Windows 11 e Microsoft 365, inglese, tedesco? no. Patente valida e propensione al lavoro in ambiente dinamico.

Competenze

• Conoscenza pratica di Windows 11 e Microsoft 365.
• Conoscenze di networking di base (IP, DNS, DHCP, Wi‑Fi).
• Italiano madre/fluent e inglese lavorativo.
• Patente di guida valida e disponibilità a viaggiare tra negozi e sedi.

Mansioni

• Gestire ticket di supporto per staff d'ufficio e retail.
• Gestione dispositivi e asset: laptop, mobile e periferiche; aggiornare l'inventario.
• Gestire Joiners/Movers/Leavers e accessi utenti.
• Supporto tecnico ai negozi POS e stampanti di ricevute/barcode.
• Diagnosi di problemi di rete locali e accesso wireless.
• Presenziare in negozi per installazioni, refresh e aperture.
• Mantenere documentazione di supporto e KB, escalation a IT centrale.

Conoscenze

Italian language

English language

IT troubleshooting

Documentation

Strumenti

Windows 11

Microsoft 365 administration

Azure AD / Entra ID / Intune

Active Directory

ITSM tools (Freshdesk/ServiceNow/Jira)

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Location: Milan, Italy

Reports to: IT Systems Manager

Contract: Full time, permanent

Travel: Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe

About the Role

We are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.

Key Responsibilities

• User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
• Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain the hardware asset register.
• Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
• Retail Technical Support: Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices.
• Network Troubleshooting: Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults.
• On-Site & Retail Operations: Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.
• Documentation & Escalation: Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.

Requirements

• Technical Skills: Working knowledge of Windows 11 and Microsoft 365 administration.
• Networking: Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration).
• Language Proficiency: Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams.
• Mobility: Valid driving licence and willingness to travel to retail stores at short notice.

Desirable Qualifications

• Hands-on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory.
• Previous experience supporting retail environments or Point of Sale (POS) hardware.
• Familiarity with ITSM / ticketing platforms (e.G., Freshdesk, ServiceNow, Jira).
• Relevant IT certifications (e.G., CompTIA A+, Network+, or Microsoft Fundamentals).

If you are ready to take the next step in your IT career and drive technical success across our dynamic office and retail teams, apply today!