Guest Services Front Desk Agent — Flexible Hours

Pyramid Global Hospitality; Pula; On-site; EUR 22,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Front Desk Agent for The Flamingo Resort & Spa, a mid‑century property in The Valley of the Moon. You will be the first point of contact for health club members and hotel guests, delivering exceptional service, handling inquiries, managing memberships, and coordinating with departments for seamless service delivery.

The role requires strong communication, multitasking, and cash handling skills, with the opportunity to promote club programs and events.

Qualifications

• High school diploma or equivalent; some college preferred.
• CPR and First Aid certification preferred.
• Customer service experience in health club or hospitality setting is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and office software.
• Ability to handle cash and financial transactions accurately.
• Friendly, approachable, and professional demeanor.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and perform light lifting.

Responsibilities

• Greet members and guests warmly as they enter the health club.
• Answer phone calls and respond to emails promptly and professionally.
• Provide information about club services, membership options, and upcoming events.
• Address member and guest inquiries, concerns, and complaints, ensuring a positive resolution.
• Assist with new member sign-ups, renewals, and cancellations.
• Verify member access and ensure only authorized individuals use the facilities.
• Manage front desk operations, including opening and closing procedures.
• Maintain a clean, organized, and presentable front desk area.
• Schedule appointments for personal training sessions, classes, and other services.
• Monitor and enforce health club rules and policies.
• Coordinate with other departments to ensure seamless service delivery.
• Assist in setting up and breaking down for events and classes. Perform light cleaning and laundry duties.
• Promote health club programs, services, and products.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Cash handling

Flexible hours

Professional demeanor

CPR/First Aid preferred

Education

High school diploma or equivalent

Some college preferred

Tools

Office software proficiency

POS / cash register handling

Job description

Pyramid Global Hospitality is hiring a Front Desk Agent for The Flamingo Resort & Spa, a mid‑century property in The Valley of the Moon. You will be the first point of contact for health club members and hotel guests, delivering exceptional service, handling inquiries, managing memberships, and coordinating with departments for seamless service delivery.

The role requires strong communication, multitasking, and cash handling skills, with the opportunity to promote club programs and events.