Spa Guest Experience Specialist

Pyramid Global Hospitality; Pula; On-site; EUR 22,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality’s Flamingo Resort & Spa seeks a Spa Receptionist to deliver exceptional guest service in a welcoming, professional environment. You will handle guest arrivals, appointments, inquiries, and retail interactions while supporting daily spa operations.

The ideal candidate is personable, organized, and excels in a fast-paced hospitality setting, ensuring a memorable guest experience and smooth front desk workflow.

Qualifications

• Previous customer service, hospitality, hotel, spa, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Professional and composed in a busy environment.
• Strong organizational and time-management skills.
• Ability to accurately handle cash and financial transactions.
• Basic computer skills and ability to learn reservation and POS systems.
• Ability to work independently while also functioning effectively as part of a team.

Responsibilities

• Warmly welcome and acknowledge all guests entering the Spa, creating a professional, friendly, and relaxing first impression.
• Provide exceptional guest service by assisting with Spa services, treatments, amenities, memberships, packages, promotions, retail products, and resort offerings.
• Schedule, modify, confirm, and cancel Spa appointments accurately using the designated reservation system.
• Monitor the daily appointment schedule and coordinate treatment room and service provider availability to support an efficient guest experience.
• Manage waitlists, cancellations, appointment openings, and guest requests while communicating changes promptly with the Spa team.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Answer incoming telephone calls, emails, and guest inquiries in a timely, professional, and courteous manner.
• Maintain knowledge of current Spa services, promotions, resort amenities, policies, procedures, and local offerings.

Skills

Customer service

Communication

Hospitality

Teamwork

Tools

POS systems

Job description

Pyramid Global Hospitality’s Flamingo Resort & Spa seeks a Spa Receptionist to deliver exceptional guest service in a welcoming, professional environment. You will handle guest arrivals, appointments, inquiries, and retail interactions while supporting daily spa operations.

The ideal candidate is personable, organized, and excels in a fast-paced hospitality setting, ensuring a memorable guest experience and smooth front desk workflow.