Front Office Agent – Guest Experience at Spa Resort

Leonardo Hotels; Pacengo; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Discounts on accommodation

Training and development programmes

Support in work-life balance

Job summary

A luxury hotel located in Pacengo, Italy is seeking a Front Office Agent to provide exceptional guest service. You will ensure guests feel welcome and oversee check-in/check-out processes. Applicants should have at least one year of experience in a similar role, a degree in Hotel Management or related field, and strong communication skills in both English and Italian. Flexibility for shift work is required. The position offers opportunities for career development and team events.

Qualifications

• At least 1-year experience as Front Office Agent or Receptionist.
• Very good speaking and writing skills in English and Italian.
• Flexibility in working early, late, and night shifts.

Responsibilities

• Provide personal service to ensure guests feel at home.
• Handle check-in and check-out operations.
• Manage administrative tasks.
• Provide information about the hotel and Garda Lake area.
• Answer phone calls.

Skills

Guest service skills

Teamwork

Stress resistance

Flexibility

Communication in English

Communication in Italian

Education

Bachelor’s degree in Hotel Management

Tourism studies

Job description

A luxury hotel located in Pacengo, Italy is seeking a Front Office Agent to provide exceptional guest service. You will ensure guests feel welcome and oversee check-in/check-out processes. Applicants should have at least one year of experience in a similar role, a degree in Hotel Management or related field, and strong communication skills in both English and Italian. Flexibility for shift work is required. The position offers opportunities for career development and team events.