Guest Service Agent

Accor Apartments & Realty; Piazzola sul Brenta; On-site; AUD 48,000 - 60,000; Full time

Job summary

Colonial Group is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out, ensuring memorable experiences and seamless service.

The role focuses on delivering exceptional hospitality, promoting hotel amenities, and sharing local recommendations. Strong communication, multitasking, and a flexible schedule including nights and weekends are essential.

Qualifications

• Experience in hotel front desk operations is an asset.
• Innovative approach to exceeding customer service expectations.
• Able to collaborate within teams and work independently.
• Proven ability to multi-task and perform under pressure with strong organisational skills.
• Excellent written and verbal communication abilities.
• Willingness to work nights, overnights, weekends and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Resolve challenges with guests and turn dilemmas into positive outcomes.
• Promote hotel amenities and services by understanding products and offerings.
• Share information on neighbourhood hotspots and must-visit gems from your knowledge base.
• Handle reservations and manage guest accounts accurately.

Skills

Front desk operations

Customer service

Multitasking

Team collaboration

Communication skills

Flexible shifts

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required