Member Experience Concierge - Front Desk

Soho House & Co; Roma; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Soho Friends Membership

Staff Canteen

Monthly Staff Screenings & Staff Gym

50% Discount on Cowshed Spa

50% F&B Discount

Global Benefits: Any Bedroom, AnyHouse

50% Discount Public Restaurants

Birthday Gift: 1 day OFF+Voucher

House Hero and Introduce a Star

Corporate Benefits (access discounts)

Job summary

Soho House is seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience in a similar role, be comfortable with booking systems and email, and communicate superbly over the phone and in person.

Join Soho House to help members have an amazing experience every time. You will welcome guests by name, assist with check-ins and check-outs, answer inquiries for reservations, and contribute to a welcoming,

Qualifications

• Experience in a similar guest services role.
• Familiar with booking systems and email communications.
• Excellent verbal and written communication with members.

Responsibilities

• Welcome members by name with a hospitable approach.
• Check-in and check-out for rooms/apartments.
• Answer high-volume phone lines for reservations and inquiries.
• Provide menus, hours, amenities information and pricing details.
• Address guest concerns in real time and notify a manager.
• Build relationships with members and relay feedback to management.
• Maintain a fun, approachable and professional atmosphere.
• Keep paperwork logged and filed.
• Perform other duties as assigned by supervisor/manager.

Skills

Customer service

Booking systems

Email communication

Phone communication

Face-to-face communication

Tools

Booking systems

Job description

Soho House is seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience in a similar role, be comfortable with booking systems and email, and communicate superbly over the phone and in person.

Join Soho House to help members have an amazing experience every time. You will welcome guests by name, assist with check-ins and check-outs, answer inquiries for reservations, and contribute to a welcoming,