Hotel Front Desk Agent

Kwb Hotel Partners, Llc; Front; On-site; EUR 18,000 - 24,000; Full time

Job summary

KWB Hotels is seeking a Front Desk Agent to warmly welcome guests, manage check-in and check-out, and set the tone for a memorable stay.

You will answer the phone, handle reservations, process payments, and assist guests with requests while maintaining high hospitality standards and a helpful, professional demeanor.

This role requires a friendly team player who can stay composed during busy periods and uphold brand standards at all times.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by KWB Hotels.
• Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.

Job description

Checking people in and out. It’s a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, You Will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Guest Service Agent

Summary

To assist guests efficiently, courteously, and professionally in all Guest Service/Front Desk related functions and to maintain high standards of service and hospitality.

Responsibilities

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by KWB Hotels.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls.
• Clean lobby, vending room, breakfast room, and back-office area. Occasionally work on laundry during down times adhering to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
• Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Perform other duties as assigned by management, of which employee is capable of performing

Job Type

Full-time

Number of hires for this role

2

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