Guest Relations Intern: Global Hospitality & €500 Stipend

Hosco.com; Toscana; On-site; EUR 4,500 - 6,700; Full time

Benefits offered by this job

Monthly allowance €500

Job summary

Hosco.com is seeking a Guest Relations Intern to join our team in Tuscany, Italy, to support the Guest Relations department in delivering personalized experiences for our guests during their stay, aligned with Minor Hotels’ hospitality standards.

You will respond to guests, anticipate needs, assist VIP arrivals, coordinate communications between guests and hotel departments, and help promote services and local experiences. English proficiency is required.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Job description

Hosco.com is seeking a Guest Relations Intern to join our team in Tuscany, Italy, to support the Guest Relations department in delivering personalized experiences for our guests during their stay, aligned with Minor Hotels’ hospitality standards.

You will respond to guests, anticipate needs, assist VIP arrivals, coordinate communications between guests and hotel departments, and help promote services and local experiences. English proficiency is required.