Internship Guest Relations - Tivoli Palazzo Gaddi Firenze Hotel

Minor Hotels Europe & Americas; Toscana; On-site; EUR 5,100 - 6,100; Full time

Benefits offered by this job

Monthly allowance €500

Global hospitality experience

Employee hotel rates

Job summary

Tivoli Hotels & Resorts in Italy is seeking a Guest Relations Intern to support the Guest Relations team, delivering personalized and memorable experiences for our guests.

You will respond to questions, assist VIP arrivals, coordinate services, and promote our hotel offerings, with strong English skills and excellent organization.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset with guest service orientation and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Skills

English fluency

Job description

Requisition ID7973-Posted10/19/2026-Guest Relations-Italy

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will your mission be?

We are looking for a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests. In this role, you will assist in building strong guest relationships, anticipating their needs, and ensuring the highest levels of satisfaction throughout their stay, in line with Minor Hotels’ hospitality standards and commitment to excellence.

What will you be responsible for?

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.


• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.


• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.


• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.


• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.


• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

What are we looking for?

• Motivation to work in a dynamic and innovative environment.


• Strong organizational skills and attention to detail.


• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.


• Excellent command of the English language.

Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.


• The opportunity tolearn from experienced hospitality professionalsand gain valuable industry knowledge.


• Involvement in meaningful and challenging projects that contribute to the success of the business.


• Opportunities for growth and career development within the Minor Hotels group.


• The chance to make a positive impact through our sustainability program and volunteering initiatives.


• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.