TELEPHONE OPERATOR

Hesperia group; Roma; In loco; EUR 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member recognition programmes

Sustainability programme

Team member rates and promotions

Descrizione del lavoro

Minor Hotels Europe & Americas is seeking a Telephone Operator for our Rome location. You will be the personable point of contact for guests from arrival to departure, delivering courteous, efficient and friendly service in a luxury environment.

You will answer calls, forward requests, take reservations, handle complaints with hospitality expertise, and collaborate with all hotel departments to support front office operations. Fluent English and professional telephone presence are essential.

Competenze

• Completed hospitality industry training.
• Front office experience is a plus.
• Communication is friendly and appreciative.
• Love for hospitality and guest service.
• Excellent English language skills.
• High quality awareness and service orientation.
• Teamwork and mutual support valued.
• Positive charisma and good manners.
• Calm, pleasant telephone voice.
• PC skills including Microsoft, SAP and TMS are advantageous.
• Flexible time management with shifting schedules.

Mansioni

• Answer and forward guest requests by telephone and email, including restaurant reservations.
• Handle guest complaints with hospitality expertise and knowledge of the hotel.
• Coordinate with all hotel departments, providing administrative support to the front office.
• Convey hospitality spirit and reflect dedication to guests in service mindset.

Conoscenze

Front office experience

English proficiency

Communication skills

Hospitality knowledge

SAP/TMS familiarity

Formazione

Hospitality training

Strumenti

Microsoft Office

SAP

TMS

Descrizione del lavoro

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TELEPHONE OPERATOR

Date: Aug 31, 2026

Location: Rome, IT Italy

Department: Front Office

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You’ll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

What will be your mission?

As Telephone operator, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.

What will you do?

• Answer and forward requests and enquiries from our guests by telephone and email, as well as taking bookings and reservations for our restaurants.
• Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.
• Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.
• Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.

What are we looking for?

• You have successfully completed training in the hospitality industry.
• You may already have valuable front office experience.
• Your communication is always characterised by friendliness and appreciation.
• You enjoy the art of hospitality.
• Perfect English is a matter of course for you.
• You have a high level of quality awareness and service orientation.
• Teamwork and mutual support are core values for you.
• Your positive charisma and very good manners round off your profile.
• You have a pleasant and calm telephone voice.
• Various PC skills such as Microsoft, SAP, TMS are an advantage.
• You are flexible in your time management (alternating shifts).

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience - diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.