Guest Experience Front Desk Agent

Hosco; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Hosco’s Front Office Agent in Rome is responsible for smooth check-ins/check-outs, guest inquiries, and delivering exceptional service at the heart of the hotel’s reception. You will manage room assignments, security of payments, and coordinate with Housekeeping to ensure readiness and guest satisfaction.

The role requires fluent Italian and English, a friendly, guest-focused demeanor, and the ability to multitask in a busy environment, while upholding brand standards and professional appearance.

Competenze

• Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces.
• Strong front desk and guest services understanding.
• Excellent communication and teamwork skills.

Mansioni

• Process guest check-ins/outs, room assignments, and key activation.
• Coordinate with Housekeeping to track room readiness and guest concerns.
• Answer guest calls and requests, provide directions, and resolve issues.
• Handle payments, billing adjustments, and maintain guest records.

Conoscenze

Excellent communication

Initiative

Teamwork

Flexibility

Strumenti

POS systems

Descrizione del lavoro

Hosco’s Front Office Agent in Rome is responsible for smooth check-ins/check-outs, guest inquiries, and delivering exceptional service at the heart of the hotel’s reception. You will manage room assignments, security of payments, and coordinate with Housekeeping to ensure readiness and guest satisfaction.

The role requires fluent Italian and English, a friendly, guest-focused demeanor, and the ability to multitask in a busy environment, while upholding brand standards and professional appearance.