Front Office Supervisor — Lead Guest Experience & Team

Socialhub®; Italia; In loco; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Multinational environment

B Corp status

Growth opportunities

Employee discounts Europe

Fun workplace events

Descrizione del lavoro

Socialhub® in Italy is seeking a Front Office Supervisor to lead daily front desk operations, coach the team, and ensure guests feel welcome.

You will coordinate with housekeeping and F&B, handle bookings and payments, and upsell local experiences. Ideal candidates have 1–3 years in front office or similar hospitality roles, fluent in English and Italian, with strong people skills and calm under pressure.

Competenze

• 1-3 years of experience in front office supervision or similar hospitality role.
• Fluent in English and Italian; other languages are a plus.
• Strong people skills and leadership capabilities.

Mansioni

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and create a fun, supportive vibe.

Conoscenze

Front office experience

People skills

Leadership

Problem solving

Calm under pressure

Bilingual English/Italian

Descrizione del lavoro

Socialhub® in Italy is seeking a Front Office Supervisor to lead daily front desk operations, coach the team, and ensure guests feel welcome.

You will coordinate with housekeeping and F&B, handle bookings and payments, and upsell local experiences. Ideal candidates have 1–3 years in front office or similar hospitality roles, fluent in English and Italian, with strong people skills and calm under pressure.