Guest Experience Front Desk Agent

Belmond; Ravello; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A luxury hotel in Ravello is seeking a Front Office Agent Turnante to deliver exceptional guest experiences. The role involves managing Front Office operations, assisting guests with their needs, and handling reservations with a focus on high standards. Ideal candidates will have at least 2 years of experience in luxury hospitality, excellent communication skills, and fluency in English and Italian. This position offers a seasonal labor contract and various employee benefits.

Servizi

Complimentary nights worldwide

Career opportunities within the company

Complimentary meals on duty

Uniform dry cleaning

Lodging and residence cleaning for non-residents

Competenze

• At least 2 years of experience in the same role, preferably in luxury hotels.
• Preferred knowledge of LQA and Forbes standards.

Mansioni

• Fulfil Front Office operations according to company policies.
• Assist hotel guests with itineraries and recommendations.
• Handle reservation inquiries and guest communication.
• Responsible for cash accounting and processing guest bills.

Conoscenze

Excellent communication skills

Detail and guest care oriented

Fluent in English and Italian

Courteous and professional telephone manner

Strumenti

PMS Infor HMS

Alice Concierge systems

Descrizione del lavoro

A luxury hotel in Ravello is seeking a Front Office Agent Turnante to deliver exceptional guest experiences. The role involves managing Front Office operations, assisting guests with their needs, and handling reservations with a focus on high standards. Ideal candidates will have at least 2 years of experience in luxury hospitality, excellent communication skills, and fluency in English and Italian. This position offers a seasonal labor contract and various employee benefits.