Guest Experience Executive - Milano

COREcruitment Ltd; Milano; On-site; EUR 26,000 - 38,000; Full time

Job summary

COREcruitment Ltd in Milan is seeking a dynamic Guest Experience Executive to deliver highly personalized service to VIP guests, anticipating needs and crafting a flawless luxury experience. You will collaborate with Culinary, Front Office, Housekeeping, F&B, and Maintenance to tailor guest preferences, address requests, and handle complaints with empathy.

The ideal candidate has 2+ years in five-star hospitality or elite concierge environments, can work weekends and holidays, and communicates

Qualifications

• 2+ years in five-star luxury hospitality or elite concierge environments.
• Available for dynamic shifts, including weekends and holidays.
• Excellent communication, strong problem-solving abilities, and proficiency in hospitality software.
• Professional presentation, positive attitude, and ability to multitask.
• Willingness to work flexible shifts, including weekends, nights, and holidays.

Responsibilities

• Serve as the dedicated, polished point of contact for elite guests.
• Partner with Culinary and Front Office teams to execute guest preferences and dietary needs flawlessly.
• Handle guest complaints promptly and empathetically, ensuring high satisfaction.
• Collaborate with Housekeeping, Food & Beverage, and Maintenance to fulfill guest requests seamlessly.

Skills

Excellent communication

Problem-solving abilities

Multitasking

Professional presentation

Hospitality software proficiency

Tools

Hospitality software

Job description

We are looking for a dynamic, experienced and high-end Guest Experience Executiveto deliver highly personalized serviceto VIP guests. This role focuses on anticipating needs, crafting a bespoke, luxury and flawless experience.

Key Responsibilities

• Serve as the dedicated, polished point of contact for elite guests.
• Partner with Culinary, and Front Office teams to execute specific guest preferences and dietary needs flawlessly.
• Handle guest complaints promptly and empathetically, finding effective solutions to maintain high satisfaction scores.
• Work closely with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requests seamlessly.

Requirements

• 2+ years infive-star luxury hospitalityor elite concierge environments.
• Available to work dynamic shifts, including weekends and holidays.
• Excellent communication, strong problem-solving abilities, and proficiency in hospitality software.
• Professional presentation, positive attitude, and the ability to multitask.
• Willingness to work flexible shifts, including weekends, nights, and holidays.