Elite Luxury Guest Experience Concierge

COREcruitment Ltd

Milano

On-site

EUR 26,000 - 38,000

Full time

2 days ago

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Job summary

COREcruitment Ltd in Milan is seeking a dynamic Guest Experience Executive to deliver highly personalized service to VIP guests, anticipating needs and crafting a flawless luxury experience. You will collaborate with Culinary, Front Office, Housekeeping, F&B, and Maintenance to tailor guest preferences, address requests, and handle complaints with empathy.

The ideal candidate has 2+ years in five-star hospitality or elite concierge environments, can work weekends and holidays, and communicates

Qualifications

2+ years in five-star luxury hospitality or elite concierge environments.
Available for dynamic shifts, including weekends and holidays.
Excellent communication, strong problem-solving abilities, and proficiency in hospitality software.
Professional presentation, positive attitude, and ability to multitask.
Willingness to work flexible shifts, including weekends, nights, and holidays.

Responsibilities

Serve as the dedicated, polished point of contact for elite guests.
Partner with Culinary and Front Office teams to execute guest preferences and dietary needs flawlessly.
Handle guest complaints promptly and empathetically, ensuring high satisfaction.
Collaborate with Housekeeping, Food & Beverage, and Maintenance to fulfill guest requests seamlessly.