Assistant Event Manager - Starhotels Business Palace, Milano

Starhotels; Milano; In loco; EUR 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Staff canteen access

Corporate perks

Descrizione del lavoro

Starhotels Business Palace in Milan seeks an Assistant Event Manager to join the Events team. You will support pre-event planning, maintain conference spaces, oversee events, and ensure guest satisfaction, including post-event follow-up and billing accuracy.

Fluency in Italian and English is required; additional languages are a plus. The role offers growth through training, with a competitive base aligned to CCNL Tourism and additional perks.

Competenze

• Unique personality with passion for hospitality and events.
• Previous proven experience in events management.
• Opera PMS knowledge for efficient operations.
• Ability to anticipate and resolve challenges.
• Commitment to high-level customer service.
• Versatile in handling individual and team tasks.
• Fluent Italian and English; additional languages a plus.

Mansioni

• Support organizational work before the event.
• Ensure cleanliness and maintenance of conference spaces.
• Oversee event moments from start to finish.
• Maintain guest satisfaction as a top priority.
• Handle post-event follow-up to ensure guests depart happy.
• Issue invoices and ensure payments are recorded correctly.

Conoscenze

Hospitality passion

Event experience

Opera PMS

Problem solving

Customer service

Team player

Bilingual Italian/English

Strumenti

Opera PMS

Descrizione del lavoro

Assistant Event Manager - Starhotels Business Palace, Milano

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

Position

Join Starhotels and become part of our Events team, at our Starhotels Business Palace in Milan.

You will play a key role in creating memorable guest experiences.

Your responsibilities include:

• Supporting in the organizational part before the event.
• Ensuring high levels of cleanliness and maintenance of all conference spaces and breakout areas.
• Overseeing every moment of the event.
• Ensuring the satisfaction of our guests is always at the top.
• Taking care of post-event guaranteeing that our guests are leaving with a smile.
• Issuing the bill and making sure the payment enters correctly.

Requirements

• A unique personality and a true passion for hospitality and events.
• Previous and proven experience in the role.
• Opera PMS Knowledge for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Other information

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundry service.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: C3, C2, C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.
• Pay range: from €22.700 to € 25.600 - plus the following additional components:
• Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:
  

-Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.

-Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!