Guest Experience Architect

InterContinental Hotels Group; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hotel group is seeking a GEM (Guest Experience Maker) for Six Senses Rome. This role involves ensuring exceptional guest service and operational excellence in a luxury setting. Responsibilities include preparing for guest arrivals, coordinating with various departments, and offering tailored experiences. Candidates should have at least 1 year of relevant experience, a high school diploma, and be fluent in Italian. This position offers an exciting opportunity to contribute to a unique hospitality environment.

Competenze

• At least 1 year experience in a similar hotel operational setting.
• Excellent knowledge of guest-related functions and guest service.
• Good command of English.

Mansioni

• Check guest profiles and history prior to guest arrival.
• Coordinate with departments for transfer-related requests.
• Prepare arrival amenities for guests.

Conoscenze

Guest service excellence

Fluent in Italian

Technical skills in MS Office

Formazione

High school diploma or equivalent

Hospitality diploma/degree preferred

Strumenti

POS systems

PMS platforms

CRM platforms

Descrizione del lavoro

A leading hotel group is seeking a GEM (Guest Experience Maker) for Six Senses Rome. This role involves ensuring exceptional guest service and operational excellence in a luxury setting. Responsibilities include preparing for guest arrivals, coordinating with various departments, and offering tailored experiences. Candidates should have at least 1 year of relevant experience, a high school diploma, and be fluent in Italian. This position offers an exciting opportunity to contribute to a unique hospitality environment.