Global Seller Success Manager

Temu; Italia; In loco; EUR 38.000 - 62.000; Tempo pieno

Descrizione del lavoro

Temu is seeking a proactive Account Manager to support sellers and drive growth on our platform. You will be the primary contact for registration, compliance, and listing issues, collaborating with cross-functional teams to ensure smooth operations.

The role requires strong problem-solving skills and the ability to manage high-volume inquiries while ensuring compliance with platform policies. Italian fluency is essential; Mandarin is a plus for collaboration with global teams.

Competenze

• 3+ years of experience in e-commerce operations or seller support.
• Strong problem-solving skills and ability to handle high-volume inquiries.
• Familiarity with marketplace policies and compliance documentation.
• Fluent in Italian; Mandarin is a plus.

Mansioni

• Serve as the main contact for sellers, resolving registration, compliance, and listing issues.
• Guide sellers on platform policies and documentation requirements.
• Collaborate with Legal, Compliance, and Product to resolve escalations.
• Analyze seller feedback to propose optimizations.
• Conduct training sessions on best practices for account health and growth.
• Track performance metrics and report trends to leadership.

Conoscenze

Account management

E-commerce operations

Seller support

Problem solving

Stakeholder collaboration

Descrizione del lavoro

Temu is seeking a proactive Account Manager to support sellers and drive growth on our platform. You will be the primary contact for registration, compliance, and listing issues, collaborating with cross-functional teams to ensure smooth operations.

The role requires strong problem-solving skills and the ability to manage high-volume inquiries while ensuring compliance with platform policies. Italian fluency is essential; Mandarin is a plus for collaboration with global teams.