Account Manager

Temu; Sassari; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

Temu sta assumendo un Account Manager per supportare i venditori e gestire le operazioni su una piattaforma di marketplace in crescita.

Il candidato gestirà l’assistenza, la conformità e le escalation, collaborando con Legal, Compliance e Product per ottimizzare workflow e KPI, e condurrà training. Si richiede esperienza in e-commerce, forte problem solving e conoscenza di politiche aziendali.

Competenze

• 3+ years of experience in e-commerce operations, account management, or seller support.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Fluent in German; business-level Mandarin preferred.

Mansioni

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).

Conoscenze

Account management

E-commerce operations

Seller support

Compliance frameworks

Problem-solving

German language

Mandarin language

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
• Fluent in German and business level mandarin speaking is preferred.