Account Manager

Temu; Italia; In loco; EUR 38.000 - 62.000; Tempo pieno

Descrizione del lavoro

Temu is seeking a proactive Account Manager to support sellers and drive growth on our platform. You will be the primary contact for registration, compliance, and listing issues, collaborating with cross-functional teams to ensure smooth operations.

The role requires strong problem-solving skills and the ability to manage high-volume inquiries while ensuring compliance with platform policies. Italian fluency is essential; Mandarin is a plus for collaboration with global teams.

Competenze

• 3+ years of experience in e-commerce operations or seller support.
• Strong problem-solving skills and ability to handle high-volume inquiries.
• Familiarity with marketplace policies and compliance documentation.
• Fluent in Italian; Mandarin is a plus.

Mansioni

• Serve as the main contact for sellers, resolving registration, compliance, and listing issues.
• Guide sellers on platform policies and documentation requirements.
• Collaborate with Legal, Compliance, and Product to resolve escalations.
• Analyze seller feedback to propose optimizations.
• Conduct training sessions on best practices for account health and growth.
• Track performance metrics and report trends to leadership.

Conoscenze

Account management

E-commerce operations

Seller support

Problem solving

Stakeholder collaboration

Descrizione del lavoro

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

• 1. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
• 2. Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• 3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
• 4. Analyze seller pain points and feedback to propose platform or workflow optimizations.
• 5. Conduct training sessions to provide information support for sellers on best practices for account health and growth.
• 6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Requirements

• 1. 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
• 2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
• 3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).
• 4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
• 5. Fluent in Italian and business level mandarin speaking is preferred.

As part of the compensation package, you may receive other benefits depending on the position. Detailed information will be provided during the interview process.

At Temu, we are proud to be an employer that builds a diverse community.

We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.