Global IT Support Specialist - Hybrid Work

Nemetschek Group; Italia; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Nemetschek Group in Italy is seeking an IT Support Specialist to be the first point of contact for our global employees. You will keep hardware, software, and collaboration tools running smoothly, combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

You will support desktop, mobile, and collaboration ecosystems, handle Office 365, Entra AD, JAMF, and Intune tasks, and resolve incidents within defined SLAs while documenting

Competenze

• Candidates must have a strong technical understanding of IT systems and devices.
• Experience with ticketing systems and service desks.
• Familiarity with ITIL-based support methodologies.
• Excellent English communication and customer-focused mindset.

Mansioni

• Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.
• Perform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune.
• Troubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues.
• Manage incidents and service requests via the ticketing system, meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain accurate ticket documentation, categorization, and asset records.
• Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.
• Promote effective use of collaboration technologies and recommend productivity solutions.

Conoscenze

IT systems knowledge

Troubleshooting

Ticketing systems

ITIL knowledge

Strumenti

Office 365

Entra AD

JAMF

Intune

Descrizione del lavoro

Nemetschek Group in Italy is seeking an IT Support Specialist to be the first point of contact for our global employees. You will keep hardware, software, and collaboration tools running smoothly, combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

You will support desktop, mobile, and collaboration ecosystems, handle Office 365, Entra AD, JAMF, and Intune tasks, and resolve incidents within defined SLAs while documenting