Information Technology Support Specialist

North Sails Apparel; Viù; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

North Sails Apparel seeks an IT Support Specialist in Milan to provide 1st and 2nd line IT support for office and retail teams. You will manage end-user devices, hardware, networks, and POS systems, acting as a key local IT contact.

The role requires strong Windows 11 and Microsoft 365 skills, plus networking knowledge. Fluency in Italian and good English are essential, with willingness to travel to stores as needed.

Competenze

• Proficient with Windows 11 and Microsoft 365 administration.
• Solid understanding of basic networking concepts (IP, DNS, DHCP, Wi-Fi).
• Fluent Italian with professional English; able to collaborate with international teams.

Mansioni

• Provide 1st and 2nd line IT support to office and retail staff.
• Manage devices, asset register, and peripherals; ensure smooth operations.
• Handle JML processes for user accounts and access rights.

Conoscenze

Windows 11

Microsoft 365 administration

Networking concepts

Italian language

English communication

Driving licence

Formazione

CompTIA A+

Network+

Microsoft Fundamentals

Azure AD/Intune knowledge

Strumenti

Freshdesk

ServiceNow

Jira

Active Directory

Descrizione del lavoro

Location: Milan, Italy

Reports to: IT Systems Manager

Contract: Full time, permanent

Travel: Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe

About the Role

We are seeking an IT Support Specialist to join our team in Milan. In this hands‑on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end‑user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.

Key Responsibilities

• User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
• Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain the hardware asset register.
• Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
• Retail Technical Support: Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock‑scanning devices.
• Network Troubleshooting: Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults.
• On‑Site & Retail Operations: Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.
• Documentation & Escalation: Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.

Requirements

• Technical Skills: Working knowledge of Windows 11 and Microsoft 365 administration.
• Networking: Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi‑Fi configuration).
• Language Proficiency: Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams.
• Mobility: Valid driving licence and willingness to travel to retail stores at short notice.

Desirable Qualifications

• Hands‑on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory.
• Previous experience supporting retail environments or Point of Sale (POS) hardware.
• Familiarity with ITSM / ticketing platforms (e.g. Freshdesk, ServiceNow, Jira).
• Relevant IT certifications (e.g. CompTIA A+, Network+, or Microsoft Fundamentals).

xysqume If you are ready to take the next step in your IT career and drive technical success across our dynamic office and retail teams,