Global IT Service Desk Analyst | First-Line Support & ITIL

Experis S.r.l.

Emilia-Romagna

Ibrido

EUR 30.000 - 35.000

Tempo pieno

14 giorni+

Generatore di candidature

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Vantaggi offerti da questo lavoro

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Annual benefit

Descrizione del lavoro

Experis is seeking an IT Service Desk Analyst to support a global team dedicated to energy efficiency projects. You will provide first-line support via phone, email and chat, resolving incidents quickly and documenting resolutions in ServiceNow.

You will troubleshoot across software, hardware and network services, escalate complex cases, and contribute to knowledge base articles. This hybrid role in Pessano Con Bornago (MI) offers a permanent contract, CCNL Metalmeccanico livello B, with a gross

Competenze

Hands-on experience in a service desk or technical support environment.
Practical understanding of the ITIL framework and standard support processes.
Confidence in working with ServiceNow or a similar ITSM tool.
Strong communication skills in English, enabling clear support in remote interactions.

Mansioni

Provide first-line technical support via phone, email, and live chat, ensuring timely handling of IT incidents and service requests.
Use the ServiceNow ITSM platform to manage tickets, document resolutions, and contribute to process improvements.
Troubleshoot issues across software, hardware, and network services to restore functionality for end-users.
Escalate unresolved or complex cases to higher-level teams while keeping users informed.
Create and update knowledge base articles to improve consistency and speed of future support.