IT Service Desk Analyst

Experis S.r.l.; Emilia-Romagna; Ibrido; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff canteen

Annual benefit

Descrizione del lavoro

Experis is seeking an IT Service Desk Analyst to support a global team dedicated to energy efficiency projects. You will provide first-line support via phone, email and chat, resolving incidents quickly and documenting resolutions in ServiceNow.

You will troubleshoot across software, hardware and network services, escalate complex cases, and contribute to knowledge base articles. This hybrid role in Pessano Con Bornago (MI) offers a permanent contract, CCNL Metalmeccanico livello B, with a gross

Competenze

• Hands-on experience in a service desk or technical support environment.
• Practical understanding of the ITIL framework and standard support processes.
• Confidence in working with ServiceNow or a similar ITSM tool.
• Strong communication skills in English, enabling clear support in remote interactions.

Mansioni

• Provide first-line technical support via phone, email, and live chat, ensuring timely handling of IT incidents and service requests.
• Use the ServiceNow ITSM platform to manage tickets, document resolutions, and contribute to process improvements.
• Troubleshoot issues across software, hardware, and network services to restore functionality for end-users.
• Escalate unresolved or complex cases to higher-level teams while keeping users informed.
• Create and update knowledge base articles to improve consistency and speed of future support.

Conoscenze

Service desk

ITIL

ServiceNow

English

Strumenti

ServiceNow

Descrizione del lavoro

Experis is looking for a IT Service Desk strengthen the international team dedicated to projects ofenergy efficency.

How your contribution will make a difference:

As our Analyst, you’ll help keep daily operations running smoothly for colleagues across the globe by ensuring that technical issues are resolved quickly and accurately. You’ll collaborate with Global Service Desk and other IT capabilities work with modern ITSM tools and take responsibility for first-line support processes that strengthen our overall service quality.

You will be responsible for the following activities:

Provide first-line technical support via phone, email, and live chat, ensuring timely handling of IT incidents and service requests.

Use the ServiceNow ITSM platform to manage tickets, document resolutions, and contribute to process improvements.

Troubleshoot issues across software, hardware, and network services to restore functionality for end-users.

Escalate unresolved or complex cases to higher-level teams while keeping users informed.

Create and update knowledge base articles to improve consistency and speed of future support.

Characteristics of the person we are looking for:

Hands‑on experience in a service desk or technical support environment with the ability to resolve common IT issues.

Practical understanding of the ITIL framework and standard support processes.

Confidence in working with ServiceNow or a similar ITSM tool.

Strong communication skills in English, enabling clear support in remote interactions.

Location

Pessano Con Bornago (MI)

Mode

modalità ibrida (3+2)

Offer

permanent contract basis,CCNL Metalmeccanico livello B, gross annual salary 30000 -35000€, annual benefit250 €, staff canteen.

ManpowerGroup promotes equal opportunity and respect for diversity and inclusion, evaluating qualified candidates without regard to nationality, ethnicity, religious belief, sexual orientation or disability.

LEGAL NOTICE: Experis and other ManpowerGroup companies ensure (in accordance with Legislative Decree 198/2006, Legislative Decree 215/2003, and Legislative Decree 216/2003) equal employment opportunities for all candidates and are committed to fostering respect for diversity and inclusion in the workplace. This service is free of charge. Candidates are invited to read the Privacy Policy available at www.Manpower.it – Authorization Min. Prot. No. 1116 - SG - dated 11/26/04. By registering and/or applying, the applicant acknowledges being aware of the criminal penalties for false statements under Article 46 of Presidential Decree 445/2000.

Annuncio valido fino a: 03-Dec-2026