Front Office Supervisor

Socialhub®; Italia; In loco; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Multinational environment

B Corp status

Growth opportunities

Employee discounts Europe

Fun workplace events

Descrizione del lavoro

Socialhub® in Italy is seeking a Front Office Supervisor to lead daily front desk operations, coach the team, and ensure guests feel welcome.

You will coordinate with housekeeping and F&B, handle bookings and payments, and upsell local experiences. Ideal candidates have 1–3 years in front office or similar hospitality roles, fluent in English and Italian, with strong people skills and calm under pressure.

Competenze

• 1-3 years of experience in front office supervision or similar hospitality role.
• Fluent in English and Italian; other languages are a plus.
• Strong people skills and leadership capabilities.

Mansioni

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and create a fun, supportive vibe.

Conoscenze

Front office experience

People skills

Leadership

Problem solving

Calm under pressure

Bilingual English/Italian

Descrizione del lavoro

Front Office Supervisor

Azienda : Socialhub® Tipo Lavoro : Full Time Italy

Descrizione Lavoro - Front Office Supervisor

Your Mission, Should You Choose to Accept It

You’rethe heartbeat of our front desk and the go-to person for both guests and your team. In this role,you’llguide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support.You’llbring people together across departments and help create moments guests remember. Andwhile doing this,you’llgrow too: Thisis a place where your leadership and hospitality skills can really take off.

In Case YouDon’tKnow Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

WhatYou’llHave

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You bring a calm, steady presence during busy moments
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You’re fluent in English and Italian; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

As a proud B-Corp, we believe in equal pay for equal work. That’s why we make our best and fairest offer right from the start, based objectively on the role, your assessed proficiency, and our salary framework. Because we apply this standard to everyone, our salary offers are final. Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.

Informazioni sull'azienda

Socialhub®

Looking for student accommodation in Glasgow? Look no further than The Social Hub! We offer fully furnished rooms, free access to gym, laundry services and bike sharing. The Social Hub Glasgow provides you with a safe and stylish place to call your own.