FRONT OFFICE SUPERVISOR

7Pines Resort Sardinia; Arzachena; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

7Pines Resort Sardinia is searching for a dedicated FRONT OFFICE SUPERVISOR for the upcoming summer season. The ideal candidate will have at least 2 years of experience in the hospitality industry, strong communication skills, and be able to provide outstanding customer service. In this role, you will manage front desk operations, ensuring that guests have an exceptional experience while supervising and training the front desk team.

Competenze

• Minimum 2 years of experience in a front desk or related role.
• Knowledge of English is required.
• Ability to prioritize in a fast-paced environment.

Mansioni

• Manage front desk operations, check-in/check-out processes.
• Ensure exceptional customer service and resolve guest complaints.
• Supervise and train front desk staff.

Conoscenze

Customer Service

Communication

Multitasking

Leadership

Formazione

Bachelor's degree in hospitality management

Strumenti

Microsoft Office

Hotel management software

Descrizione del lavoro

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For the upcoming 2025 summer season, 7Pines Resort is seeking a FRONT OFFICE SUPERVISOR.

Previous experience in similar facilities or more generally in the hotel industry is a plus.

Responsibilities:
Manage front desk operations, including check-in/check-out processes, guest requests and phone calls.

Ensure guests receive exceptional customer service and resolve any problems or complaints.

Maintain accurate records and reports, including cash handling and room assignments.
Supervise, train and coach front desk staff.

Ensure that all front office equipment and supplies are maintained and in good working order.

Keep current on hotel policies, procedures, and promotions.

Requirements:
Minimum 2 years of experience in a front desk or related role
Strong communication and customer service skills
Ability to multitask and prioritize in a fast paced environment
Knowledge of Microsoft Office and hotel management software
Bachelor's degree in hospitality management or a related field (preferred)
Language: English (Required)